1.0The Systems Thinkerhttps://thesystemsthinker.comMichelann Quimbyhttps://thesystemsthinker.com/author/michelann-quimby/rich600338<blockquote class="wp-embedded-content" data-secret="xBdGDyZk2E"><a href="https://thesystemsthinker.com/%ef%bb%bf%ef%bb%bfactions-speak-louder-than-words-understanding-the-power-of-symbolic-action/">Actions Speak Louder than Words: Understanding the Power of Symbolic Action</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://thesystemsthinker.com/%ef%bb%bf%ef%bb%bfactions-speak-louder-than-words-understanding-the-power-of-symbolic-action/embed/#?secret=xBdGDyZk2E" width="600" height="338" title="“Actions Speak Louder than Words: Understanding the Power of Symbolic Action” — The Systems Thinker" data-secret="xBdGDyZk2E" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> oes your company struggle with customer satisfaction? Do your employees fully engage with the mission and values of your organization on your customers’ behalf? Sometimes it seems as if all the policies, procedures, and propaganda we put into place have little effect on company culture, employee engagement, and customer service. But, often, we are unaware […]